We adopted our German Shepard X from the SPCA almost 10 years ago and signed her up for insurance right away as we knew from experience how much it can cost when an accident occurs. Fortunately she was very healthy for years and now that she is a senior dog and experiencing health problems we have Trupanion. We receive acknowledgement of claims right away, payments are very prompt, and we get nice messages wishing her well. We know that they are probably automated but still really nice to get. Representatives we have spoken to on the telephone has very very nice. Just a pleasure to deal with.