My experience with healthy paws was Amazing! They processed my claim so promptly and emailed me right away to let me know the process was under way. They also emailed me once the claim was finished and the check was on the way, with the amount on the check that I was receiving. My Dog mordecai a 6yr old Pit bull had torn the two main ligaments in his leg/knee. His knee was actually dislocating when he tried to walk! He needed surgery quick to get him out of the great pain he was in. In a very emotional and hard time in our life's Healthy Paws pet insurance came through with flying colors! They made it very easy for us!!