Have had Embrace for quite awhile for ny now 8 year old lab, Logan & our 3 year old rottie, Jewels. Out of the other pet insurance companies that I have had, they are the most professional & pleasant. I've never had any problems with any claims & How they notify you what status your claim is in. You never get the feline you were thrown into the insurance claim milky way! I'll never have another pet insurance Company for my babies!