I have not had pet insurance before as the costs and coverage didn't seem to be a good deal, then I learned about Embrace. I read the benefits and requested a quote and now I am a customer. I signed up my young healthy Oriental Shorthair and three months later he had an abscess rupture and we found ourselves in the ER. Embrace processed our claim quickly and the benefit explanation was clear. Fast turnaround on claim processing. Vet highly recommends Embrace and so do I! Customer service is great and from quote to sign up to payment was simple. Simple language, no complications. Thank you Embrace!