We adopted Layla at age 5 from a rescue organization. We were very pleased Healthy Paws approved her for coverage in spite of her very limited medical history we were able to provide when we submitted her application. Seven months after enrolling her, she acutely developed a severe limp. Her diagnosis was a torn ACL, which required surgery. Our bill was approximately $3500 and Healthy Paws paid 80 percent. The day after I submitted the claim, I received an e-mail that the claim was completed; the check arrived in the mail within 5 business days. A representative from HP sent an e mail 2 weeks later check on her progress.
I could not be more pleased with this insurance. They are efficient, claims are paid in a timely and accurate manner, and they take personal interest in our pet. I had experience a number of years ago with another pet insurance company, and there is no comparison. Healthy Paws sets the standard for the pet insurance industry.