This is the first time I have had pet insurance so I didn't know what to expect if a claim came up. My dog woke up one day and wasn't able to walk. After many tests he needed surgery on a herniated disc. This was an expensive procedure. Over $7,000 including the MRI. All claims were paid in a very timely manner. It was the easiest process you could imagine to be reimbursed most of those charges. Embrace is an efficient and well run insurance company that I would highly recommend to anyone. Thanks!!