What great customer service... late one evening!

10
Out of 10

Tonight I finally made the call I have been intending to make for months(!), to clarify the deductibles and coverages for my two chihuahuas. I realized that my older chi was listed as full chi rather than chi mix and needed to have that corrected. So, here it was, after 9pm EST and I thought I'd take a chance that a Happiness Manager would be available at the late hour. Jenna answered my call immediately (hur-ray!), handled my inquiry about the breed listing (she let me know how to get that corrected and emailed me the necessary form) ~ and helped me make a plan change in the most professional and friendly way. I am one very happy, better-informed, tail-waggin' PetPlan customer! Jenna, you're a gem! Thank you!

Did you find this review helpful?
Injury/illness
I have placed no claims to date, but needed help!
Claim Amount
Under $100
Breed

Chihuahua

Age of Pet
1 - 8

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