I recently found a lump on my 7 year old rottweiler. Without thinking about it, I brought her immediately to the vet. I found out the next morning that it was a malignant tumor and we scheduled surgery the next morning. After submitting all of the invoices for my claim, vpi had a check to me within 2 weeks. Their customer service is outstanding. When I called to check the status of my claim, first thing they asked was "how is Addison doing?" Once again, I will never own a dog without vpi again.