I purchased Healthy Paws insurance for my dog based on representations made by company agents and good reviews relating to coverage. I wanted to avoid an insurer who arbitrarily denied coverage. Unfortunately, we have had a negative experience with Healthy Paws. Healthy Paws has taken the position that any time our dog experiences diarrhea, which is not the result of any preexisting condition, Healthy Paws has no obligation to provide coverage. This position contradicts what the representative told me on the phone prior to purchasing the policy and the language of the policy. I attempted to resolve this issue with Healthy Paws prior to posting this review, but it has refused to provide coverage.