I am so glad I chose Embrace. Their customer service is excellent and they make the claim process easy. They keep you updated on your claim and process your claims quickly. Every time I have called, they are friendly and address your questions and concerns. I did research on all the pet insurances and was apprehensive about how the claims process would work for pet insurance if I ever needed to use my plan; but, I couldn't be happier! My dog is like a child, and I am so glad we have Embrace. I will definitely be recommended them to my friends and family.