I highly recommend Healthy Paws pet insurance. I have had nothing but great experiences with Healthy Paws. Most recently, our pup got into some trail mix last weekend and had an extended stay at the hospital (fortunately, she's recovered!). Throughout the ordeal I was in frequent touch with Healthy Paws. They were incredibly responsive and helpful. I submitted my claims and received a claim response within a day or two. Everything was covered as expected (with the exception of the initial emergency room exam cost). I could not be happier with how the claims were dealt with. I am extremely pleased with their customer service--it was so easy and quick to contact an actual representative who helped answer my questions. No long recordings, no long waits. A very happy customer!