Everything that this business represents is awful. They will do nothing but take your money and then determine by their own account what is and is not something that should be covered. A puppy that we had with a clean bill of health from the breeder and a policy purchased prior to any symptoms or ailments was determined to eventually be a pre-existing condition based upon their insane "2 week approval" policy. They are awful, they are cheats, they are a bunch of horrendous people that do not care about you or your pets and tell you to just deal with it. Do yourself a favor and do not become a customer of this company. They do not care about you or your pets.