Excellent customer service and fast claims handlin

Out of 10

The vet recommended this co. and we are sure glad he did as they are excellent at everyting, starting with customer service to claims payment. Our vet asks us about this co. as new to them and we said recommend them to everybody.

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Claim Amount
Over $1000

Mixed Breed

Age of Pet
Under a year

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Posted: 05/28/2014
By: Cassie

Wait. First you said the vet recommended them, but then you said your vet asks about the company because the company is new to them. Which is it??

Posted: 06/01/2014
By: Randy Valpy - …

Hi Marion, thank you very much for your kind review. We are very pleased to hear that your veterinarian recommend Pets Plus Us to you and that you followed his recommendation. When we created Pets Plus Us a couple of years ago it was based on wanting to reimagine pet insurance and to champion pet owner happiness. We are all pet lovers and strive to give outrageous customer service and I'm pleased to hear that so far you been pleased with our service. In the future if I can ever be of any personal assistance to you please don't hesitate to contact me at randy.valpy@petsplusus.com or at 905-247-5401 (direct line). All the best to you and your dog. Randy

Posted: 07/06/2014
By: Michelle

Hey Cassie,
What Marion is saying Cassie is that her vet recommended Pets Plus to them but as they are a newer Canadian Pet Insurance Company the Vet wanted feed back on how her experience has been to date when dealing with them.

This shows that her Veterinarian is a very good one because he likes to know that not only is his client happy but that the company is doing what they said they would.