Our one year old golden retriever puppy recently had to have surgery on his leg, which was approximately $3000, along with medications and other fees. We submitted all of the paperwork to Healthy Paws and in less than two weeks had checks in the mail to cover the costs as determined in our plan. They even sent a follow-up email to us asking how the pup was doing. It was very easy to communicate with them and they were very prompt and covered everything they claimed they would. I was very impressed and will continue to use Healthy Paws.