Charlie fell and tore his ligament in right back leg. After the claim was submitted by our vet, I was more than impressed with the contacts via e-mail from HP to keep us updated on the progress of the claim.
HP wrote me and asked that I let them know how Charlie was doing and then asked me to give him a hug from HP! I had other pet insurance and didn't get the personal care that HP gives and besides their plans beat all others.
I am telling all my friends who are pet owners to check out HP as their insurance carrier for their pets.
Cavalier King Charles Spaniel