when you submit a claim, you may list several items on one claim form for one pet. when you get reimbursed they dont reimburse per claim form, but rather per catagory listed. So if my pet has diabetes and IBD, i will get 2 checks one for each, rather than one check for the submitted claim.
I juggle several animals' medical issues and constantly submitting claims. to keep a record of which claim is addressed and reimbursed is a nightmare. I always call the rep and have them go through all my claims to verify what date's reimbursement check reflects whcih claim i submitted.