My claim was handled professionally and quickly. When calling to ask about the status of my claim the first question was "How is Ruby doing?". It really felt sincere and the VPI employee even had some recommendations. Afterwards I was notified that my claim had been approved and a reimbursement check had went out. After hearing horror stories of insurance companies coming up with a variety of reasons for not reimbursing it was very nice to have a company do exactly what they said they would and more!! I hope I've sold a few friends on going with VPI insurance as I now feel like a spokesperson for them.