My dog was bitten by a rattlesnake. After returning home from both the veterinarian office and the animal hospital, I contacted Trupanion. They helped me with the two claim forms and sent an email confirmation of payment right away. Trupanion worked with the veterinarian staff and the animal hospital staff to get the correct invoices. There was absolutely no hassle or work on my part. Within a week, I received two checks for both claims.