I signed up all 3 of my dogs for Healthy Paws in December 2013. I hesitated signing up my oldest dog, because she has several pre-existing conditions. I really couldn't imagine anything happening to her that would be new and different. Boy was I wrong. 2014 has not been kind to my oldest pup, however Healthy Paws has been amazing to us. Not only have our claims been handled very quickly (often within only a few days), when additional information was needed, HealthPaws reached out to my veterinarians, so I didn't have to spend my time doing that. I truly expected several of our claims to be denied because it was possible they could be attributed to treatments for pre-existing conditions. However, the link between those treatments and her new conditions was not definitive and HealthyPaws chooses to reimburse when it is not definitive that something is attributable to a pre-existing condition. That was a relief (and a surprise) to me. In addition to quick service, filing claims could not be easier, with online submission and quick acknowledgement. Unbelievably, the staff at Healthy Paws even check in to see how my pup is doing. I have told everyone I know that has dogs about Health Paws. I can't say enough about the amazing experience it has been to be a client.