Our beautiful dog suffered from Severe intestinitis, with major bleeding. He was in ICU and required blood tests and an ultrasound. After the ordeal was over, our vet and I submitted all the forms and information requested by healthy paws. I got an acknowledgement of receipt within 1 day, and the claim was processed and check mailed within 2 days (faster than our own insurance!!). Communication was very professional and clear. Thank you.