Difficult to get service

Out of 10

Can never get through on the phone...don't respond to emails. My vet faxed my pet bills to them two weeks ago and I've heard nothing. I managed to get through once after about 30 minutes ("you are number 4 in the cue") for 20 minutes....and when they finally answered, they said they don't see any record of my vet's submissions. What a bunch of B.S.

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Renal (kidney)

Claim Amount
Over $1000

Mixed Breed

Age of Pet
Over 8 years

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Posted: 04/21/2014

My vet sent the fax to three times that has been nine weeks ago

Posted: 06/17/2014

Pretty sure it's your responsibility to send in a claim. I would never have a mechanic working on my car submit a claim to my insurance company on my behalf.