Our dog fell ill with pancreatitis, which incurred almost $1000 in vet fees for testing, treatment, and medications. After faxing in our claim form, Trupanion quickly let us know that the claim was received. Within a week and a half, I received an email detailing the amount we would be getting back. There were no hassles, and we will be getting 90% of our vet fees back, not including the exam fee (which is excluded in Trupanion coverage). This is the second time we have had to file a claim and couldn't be happier that we have this medical coverage for our fur baby!