The payment plan is flawed to say the least

Out of 10

I have been a member of VPI Pet insurance for almost a year - if not longer. When I originally started I was a Nationwide employee and signed up for the payroll deductions as a payment method. When I left the company, I called VPI in order to change my payment method and keep the pet insurance. I was told that even though I have never missed a payment and always paid on time, due to the payment structure (it goes to a third party before actually going to VPI) I owed not only two months back payment but also the upcoming month's payment as well in order to keep my current policy. We are talking about a policy I've never missed a payment on, never been late on, and have been paying as a Nationwide payroll deduction. I was told that when it came through I would be reimbursed in the form of a hard check - however I have moved out of state due to my new job, and therefore will have no way of knowing when or if this check ever comes. When it comes to general coverage, I'm happy to have this for my pets. But as a former NW employee and as a customer in general, I find that having a payment policy that makes the process more difficult for the customer and not for the company itself is flawed and disheartening. To put it lightly I just paid roughly $400 to keep a policy that I've never missed a payment or been late on. How is there any way to not look at this as punishment for being a good customer and responsible dog owner? This policy needs updated. Yesterday.

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Claim Amount
$100 - $500

Great Dane

Age of Pet
1 - 8

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