I reinstated my membership yesterday for $17, bought a one year membership $153. When I got home from the vet, I just realized I do not need the one year membership as we have to put our dog out in the very near future. So I called and talked to Wanda to get a refund, she said I can cancel the membership for $30, but will not give me any refund!! Imagine that! she wants me to pay an additional $30, and they don't have to refund me anything!! I told her I was not in my right mind yesterday and that I was an emotional wreck as I was dealing with my ailing dog. I didn't want to argue with her, so I asked to talk to someone else. After putting me on hold for a few minutes, she came back and said management is out, and that someone will call me. An hour later she called me and said she can refund me $86.74. You do the math!!! I say it is a good discount program if you take your dog to the vet several times a year, otherwise the savings is not worth it!