My husband and I are very pleased to have purchased insurance for our puppy through VPI! When we adopted him at 8 weeks old, he was a happy & healthy pup. We had no idea what types of health issues might be in store, but we made the decision to purchase pet insurance just in case. A friend of ours already had VPI insurance for her 1.5 year-old dog and was very pleased with it and recommended it to us, so we decided to choose VPI as well. A few months after we brought our dog home, he developed a UTI that turned into bladder stones, and has involved various forms of testing to determine what exactly was going on, as well as multiple medicines for treatment. Throughout this process, he has been to the vet several times leading to many expenses. VPI has processed each of our claims quickly and effectively and we have gotten all of our payments very quickly and in the exact amount we expected/hoped for. This is our first dog and the first time I have ever purchased pet insurance, so I do not have anything to compare VPI to, but we have been nothing but happy with our experience so far, so I am very glad that we chose VPI to insure our pup!!