I previously had pet insurance for my dog through VPI, they were ok, but there was hardly any communication only when my policy was due to renew. I switched to Embrace last year and very happy that I did. I get email updates quite frequently which I like. They are very friendly and helpful and quick with my reimbursements for claims. They also contact my vet personally if they needed any information. They are also very fair, wellness rewards are great too. Keep it up! Thank you!