Trupanion has made the process of submitting claims painless. In just a matter of a few days I have received notice that my claim has been accepted, approved and processed and payment is on the way. It gives me much peace of mind to know that my pet's health care needs will be taken care of and that I do not have to consider the financial feasibility of treatment. I have called customer service to get questions answered and everyone there is very friendly. They even asked me about how my pet was doing after treatment. They seem to truly care about my pet' well being.