My almost 2.5 year old Newfie recently had quite a few visits to the vet; first for an ear infection, then a mysterious limp. Ultimately, the bills added up. It was really comforting to know that I would be reimbursed for a good chunk of the costs (post deductible), and Embrace didn't fail me. Without even speaking to a live person, I felt the communication was excellent. I received multiple emails and detailed explanation of benefits documents. I knew that owning a big dog was going to be expensive, and I'm very happy that I have good insurance with great service.