After researching many reviews and options, we decided nearly a year ago, to give Healthy Paws a try for our new puppy. The plan was affordable, no crazy exclusions, and offers a high reimbursement level. We wanted to make sure our puppy would be covered in case anything would happen. Let's be honest, pets are family. You wouldn't let a human member of the family just suffer if something was weong, right? We have had 3 claims in the last year due to our pup being a little sick, all unrelated issuea. But the most recent claim was last week, when out dog had aspirated on her own vomit. We rushed her to the vet, where she was listed as steady, but had to remain at the vet for 3 days to treat her beginning pneumonia caused by the aspiration. Her bill came to $600 and again we were so thankful we had insurance to cover nearly all the cost. We are happy and thrilled that we don't have to play the waiting game with her health because of costly vet bills. Healthy Paws gives us the peace of mind that our Penny will always be in great health and good care. The staff is always friendly and helpful. Our claims have always been processed within 48 hours of submission, with the last being processed in less than 24 hours! The claim process is unbelievably easy! Our reimbursement check always arrives in less than a week from claim submission. The best part is the follow-up email to see how Penny is doing. Best investment you'll ever make!