Every time that I have contacted Petplan I have encountered nothing but outstanding and caring people. The customer service representatives are so friendly and helpful. Many companies could benefit from the philosophy Petplan has. If they were located closer to me I'd be tempted to work there. I have 4 dogs insured with them. All relatively healthy until recently for my German Shepherd Lexi. As the surgeon was talking about needing an MRI and surgery, the only worries going through my mind were focused on Lexi and NOT on the cost. Having Petplan eases my mind and allows me to focus on what is important!