My dog needed emergency surgery to remove a pine cone that he had swallowed whole. My claim was processed extremely quickly; I received an acknowledgment within 24 hours, and the payment was in the mail within 48. When I had a question about why exam fees were not covered, the response was prompt and thorough, and the rep showed great compassion for my little dog and his recovery. Currently, Trupanion does not cover exam fees, and this is a drawback. I am hopeful they will re-consider this policy in the future.
Cavalier King Charles Spaniel