I have been so impressed with Healthy Paws! Firstly, they are straightforward and there are no hidden policies. You know what your policy covers and what it doesn't. Processing a claim is so easy and convenient; online, fax, or phone. Recently I had submitted a very expensive claim. My dog was bit by a rattlesnake and required anti-venom and very close monitoring. I submitted the claim and within a day I received notification the claim was being processed and within a week I received my refund. I highly recommend pet insurance and I highly recommend Healthy Paws!