Have just received excellent service and compassion from Trupanion after my dog was admitted to the emergency hospital. They liaised directly with the vet regarding necessary surgery and called me back promptly to tell me not to worry and that his claim was covered and they would direct bill so I needed to do nothing. They asked me to pass on a big hug to my dog from the staff in their office. My dog is now back home and recovering really well. I have already recommended Trupanion to my dog friends. They took a huge weight off my shoulders with the way they dealt with this matter and I will always be truly grateful.