My dog, Frankie Rose, is now 4 years old. We have not yet had any emergency situation to deal with (thank goodness!) but I have confidence that any claim we make will be a positive experience. I have received an immediate response by email each time that I have submitted a claim to Embrace for Frankie Rose's annual checkups from the very beginning of my relationship with Embrace Insurance. Any questions I have had have been answered quickly whether I contacted Embrace by email or by phone. Everyone I have personally spoken with by phone has been very helpful. I am very happy that I made the switch to Embrace Insurance when we adopted Frankie Rose.