Ok, I never write a review, but I made an an exception. I will tell you a little bit about my puppy, his name “Charlie” (2 yrs. old) a St. Barnard/ Black Lab weighing in at 120 lbs. He’s a big boy! I did a lot of research about pet insurance. I wasn’t sure if any pet insurance would be true to their word. So, I read some reviews and chose PetPlan. Well, I am so glad I did! Charlie had torn his ligament in both back legs. He was in a lot of pain. When one ligament goes the other one is sure to follow. The cost of the surgery would be around $8000.00. When I told the Orthopedic Surgeon I had pet insurance he was very surprised. The process was at first confusing but, PetPlan made easier. I filled out a pre-approval claim and included the surgeons cost estimate. When it was time for Charlie’s surgery I had peace of mind. I submitted all the paper work, even his consultation and imaging costs. The surgery for both legs was successful! PetPlan was very true to their word! I am a believer in pet insurance! I have told all of my “pet” owners about PetPlan. The cost per month for the insurance is nothing compared to the savings when you have to use it. I want to give the best to my Charlie so that he has a wonderful life! I can’t recommend PetPlan enough!