Again, Trupanion are excellent. Once my pup was diagnosed with bilateral hip dysplasia they have been excellent and extremely timely with any questions I have and about processing my claim. It has been about 5 months know that we have been claiming his medications and if I fax or email it through, I usually get a reply within 24-48 hours. Most of the amounts are covered and the cheque appears within a week of the email. This has definitely been a good expenditure form our part, and I would highly recommend Trupanion to anyone looking for pet insurance.