Excellent service

Out of 10

I received 30 days free coverage by 24 Pet Watch with adoption of my new pet from Humane Society. Illness occurred first week of ownership (he's healthy now, thank goodness), and insurance policy by 24 Pet Watch covered nearly every dollar minus the deductible. Customer service was superior - professional, friendly, efficient - in the process of submitting my claim, and I'm now investigating purchasing coverage. Payment was received quickly. Based on my experience with 24 Pet Watch, I'm extremely impressed.

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upper respiratory infection
Claim Amount
$100 - $500

Domestic Mediumhair

Age of Pet
1 - 8

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Posted: 03/07/2014

Please tell us how you got through to their "superior" customer service - every time I call I wait at least 20-30 minutes.

Posted: 07/08/2014

I don't mind waiting in line for good service. With a previous pet I had insurance with another company that I could always get through to without a hold and my claims were rarely covered and subject to "customary fees" when they were paid. 24 Pet Watch is a big company for a reason. Insurance companies can't survive unless they're doing what they're supposed to. There are laws protecting us customers from fraudulent insurance.