Service was superior

10
Out of 10

Claims service was excellent and they meet their commitments to their customers. Very helpful and the thing that really impressed me was that they cared, first think they asked was how was Molly doing. They made sure that I was aware that they were there for us if we needed them again. Nice feeling

Did you find this review helpful?
Injury/illness

Skin problem

Thyroid

Claim Amount
Over $1000
Breed

American Cocker Spaniel

Age of Pet
1 - 8

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Posted: 06/01/2014
By: Randy Valpy - …

Hi Allison, thank you very much for your kind review. I hope that all is well with you and Molly. I'm glad to hear that you were pleased with our service. We created Pets Plus Us with the goal of championing pet owner happiness and certainly a big part of that is being there for our customers and their pets. We are all animal lovers and on an average day almost half of our employees bring their pets to work, which makes it a great place to work. We really do care when we receive a call from one of our customers who tell us that their pet is not well and our primary concern is to make sure that we are there to support our customers in any way that we can. I hope that Molly continues to do well, and if in the future I can ever be of any personal assistance to you please don't hesitate to contact me at randy.valpy@petsplusus.com or at 905-247-5401 (direct line). All the best to you and Molly. Randy