Impressed and most appreciative of the communication process from the time of the visit to the vet, claim submission, notification of receipt of claim, email itemizing claim and the exact $$ coverage that is in the mail. Prompt receipt of payment. When dealing with your beloved pet experiencing pain and working with the vet for a speedy recovery the last you want to worry about is making sure that the process will be covered in a timely manner. Trupanion has proven, beyond any doubt, that they understand the emotions involved and deal with the financial concerns in a caring and timely manner. Their kindness is reflected in their e-mails and you feel that they genuinely care about you and your precious pet. Thank you Trupanion .... my highest recommendations. God Bless.