Frustrating experience

Out of 10

My first claim experience with Trupanion wasn't the best and I really don't think I'll keep it much longer. My French bulldog needed an expensive procedure so the rep told me to get a pre approval. Great, I thought, this will speed things along. Well, it didn't quite go like that because she didn't ask me for all the paperwork involved to get the procedure approved. So the day before the surgery I still didn't know they would approve it and if she would have requested all the paperwork involved instead of just sending me a form it wouldn't have been so stressful. Now they're raising my rate and I've only had them for a year and just filed that one claim. When I called to find out why the rep really didn't sound like she knew what she was talking about. I asked to speak with a supervisor and she said it would take 2 days for someone to be able to call me back. 2 days? What kind of customer service is that?

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Disc surgery
Claim Amount
Over $1000

French Bulldog

Age of Pet
1 - 8

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