I was unsure if I should get pet insurance, but not having had a dog before, something told me I should. My maltese puppy experienced a bladder stone that did not resolve with diet changes. He underwent an ultrasound and surgery. Within days of submitting the claim we got back our reimbursement. I can honestly say I was already very impressed. But then we got a follow up card and that was the icing on the cake. I would recommend this insurance for anyone with a pet and I could only wish human insurance was this easy!!