Purchasing pet insurance is very confusing. I am so happy to have chosen Healthy Paws as the insurance carrier for my puppy Gizmo. I have had to submit a few claims, each handled quickly and efficiently. The latest claim was for Gizmo to have surgery for "Cherry Eye". I usually e-mail my claim and a copy of the vet bill. Gizmo had the surgery on 1/29/14 and I received an e-mail advising completion of the claim on 1/30/14. I received my reimbursement check on 2/4/14. Not only did my claim get processed in such a speedy way but I even received an e-mail checking on how Gizmo was feeling. It makes you feel that they really care. Also, by the way, Gizmo even received a card for his birthday. I can't say enough good things about Healthy Paws.