Poor and rude customer service. Every time I call, wait time is at least 15-20 mins. even though I'm #1 in the queue. DO NOT use the call back service cause no one will call you. Ask for a supervisor and they'll tell you no supervisor on site. Ask you to leave phone # and supervisor will call you back in 24-48 hrs, no one will call you. Suppose to get a claim check in Feb but now is end of May and still no check. Dealing with this company is a nightmare.