Both of my dogs - Sophie (a 4 year-old Border Collie) and Duncan (a 7 year-old "Chow-Lab-a-Shep") have each had ongoing issues since we got them. Each and every time, PetPlan has been fast and courteous in their response to my claims (Sophie suffers from repeated ear infections and Duncan from nasal pyoderma enterititis). I recently had to speak to "Happiness Manager" about some boring business issues and she was fast and friendly with her response. Kudos to her and PetPlan. I feel very secure in knowing they are there in case some incident small or serious should happen to either one. Thank you PetPlan!