Horrible experience

Out of 10

I signed up for Embrace a few months ago. My cat had an accident that caused lameness and laceration on his hind leg and I brought him to the vet. I submitted my claim to Embrace. They denied me coverage, stating that it was a related incident to a wound that my pet had had prior to my signing up for the policy. It is completely unrelated. I am so disappointed. What a waste of my money and time. Furthermore they took more than three weeks to come to this decision. Very bad customer service.

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Claim Amount
$100 - $500

Maine Coon

Age of Pet
1 - 8

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Posted: 01/04/2014

Heather, did you do an appeal where you vet writes a letter stating the additional facts. If we knew the situation was as you described, we would certainly relook at your claim.