Petsecure started out as a good company. Then our dog developed pancreatitis and required two hospitalizations and expensive vet treatment over the course of two years.
While Petsecure did pay their portion of the our claims, each time we submitted a claim, their percentage of coverage dropped. First it was 80%, then a letter stating it was going down to 70%, then 60%. This continued until our dog was finally put to sleep. We had the Petsecure2 plan which covered the euthanasia. Even through that last claim indicated the dog had died, Petsecure managed to send us a letter stating that our coverage was now decreased to 50% (for our now dead dog!). When I sent them a scathing email about sending the letter about reducing coverage for an obviously deceased dog, they claimed that their department did not yet know of the euthanasia. Interesting, because some other department knew of the claim and managed to send out a letter further reducing our coverage for our dead dog. So, I guess this shows where their priorities lie - protecting themselves.
I am not sure I would use petsecure again. Most companies and reviews I read are entirely mediocre. I feel at the mercy of these insurance companies. It may be to our best interests to simply set aside some money every month for vet costs rather than use an insurance company.
American Eskimo Dog