Used the wellness benefit to pay for a spay and gastroplexy on my bloodhound. Easy to print out claim form and have the vet fax it for me. My claim was paid within 2 weeks. The whole time the customer service was excellent with emails keeping me up to date on the claim status. Embrace even automatically changed my bloodhounds status to spayed and saved me money for next year. Haven't had yo use the emergency coverage and hipe I don't have to but I'm keeping the coverage for as long as I can.