Outstanding Service and Team

10
Out of 10

Your staff and your services are absolutely phenomenal! I have been in the customer service business for 34 years and train people on customer service and you have the perfect combination of well trained staff members as well as a great service to offer. I have spoken or emailed at least a half a dozen staff members and not only are they knowledgable but they are pleasant, professional and very quick to respond. I don't recall all of their names but Mac and Karin are the two I dealt with the most (I just added my puppy and had several claims here at year end.) Working with your staff and company has been very enjoyable. I have told my vet on more than one occasion how superior Embrace is to the other two Pet Ins companies I have used in the past. I only wish the health insurance industry as a whole had the same level of service and customer support as Embrace. Keep up the great customer service. You have an awesome team and a great service

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Injury/illness

Ear Problem

Claim Amount
$100 - $500
Breed

English Springer Spaniel

Age of Pet
1 - 8

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