My 1 year old boxer, Roxy, woke up one morning vomiting multiple times within a short time. We took her into the vet, an x-ray was done which revealed that she had swallowed a metal foreign object. The vet tried to remove it with a scope, however he was unsuccessful and Roxy had to have major surgery to remove it. She is recovering nicely, however the bill was almost $2K. We printed off the Healthy Paws claim form, and took it to our vet the day Roxy came home. They completed it and faxed it in. I received an e-mail from Healthy Paws the same day saying they needed more information to process the claim, my vet sent the information that day and I received another e-mail that day from them saying the claim was being processed and they would do their best to complete it within 10 business days. They kept their promise and I received a check in the mail about 2 weeks after the surgery. Our deductible was $200 and they paid 90% of the remaining balance less the exam fee just as they promised. They also have contacted us to see how Roxy is recovering. I would highly recommend them to anyone needing pet insurance. This definitely has made this experience less stressful for us. Roxy is doing well, and we only have a small portion of a large bill to pay ourselves.