I have used Petplan for a few years now and have had nothing but a wonderful experience. The claim process could not be easier or faster and the people that work there are amazing. They were so thoughtful during to loss of one of our babies about 2 years ago. It was so nice not to have to worry about bills while coping with the devastating loss of our girl. I had the same experience a few weeks ago when one of our current babies had to have a few procedures and racked up quite a lot of medical bills. They have never questioned one thing on any of my claims and mail me a check in a few short weeks. I can not tell you how much easier this insurance makes it on us as pet parents. Our fur babies are our world and we give them the BEST of everything. Pet insurance included!